Many times, people run into problems using a website. Most issues occur when calculating shipping or checking out. When calculating shipping, make sure your shipping address is correct - Zip codes / Postal codes are critical. When using credit cards to check out, be sure to have the correct billing address, which is where your credit card statement is mailed. Credit card processing has a very high level of security, so the smallest error will not allow the transaction to process. If you cannot get your problem resolved, feel free to call us at 888-445-9853 and we will be happy to help you over the phone. If you are not able to contact us by phone, or if you prefer not to, you can complete the form below and we will work with you to resolve the issue.
If you have not received your order, use the tracking information that was emailed to you. On occasion, the carriers misplace packages and will have to be contacted.
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